FAQs
Q: How is sales tax calculated on my order?
A: The amount of tax charged to your order depends on the type of item purchased and the destination's Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also sign into your account and view the shipping status, once it has shipped within the 10-14 business days.
Q: My tracking says delivered but I have yet to receive my order.
A: Please allow up to 1 additional business day from your order's delivery date and then contact the carrier directly to investigate. After contacting the carrier, you may also contact us to investigate further, if necessary.
Q: I am missing an item listed on my packing slip.
A: Please verify your original order confirmation with the items listed on the packing slip. If you notice any discrepancies, do not hesitate to contact us.
Q: There is an item missing from my order.
A: Sometimes an item can be missing from your parcel but all our parcels are carefully checked before they leave us. If an item is missing then contact us immediately. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.
Q: Are shipping fees refundable?
A: Shipping fees are non-refundable for preference returns. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.
Q: Do you ship to countries other than the United States?
A: Currently, we only ship within the United States.
Q: Can I exchange/return my item(s)?
A: Yes – You have 30 days from date that we ship to you to exchange or return your merchandise (except for final sale items). We replace items that are damaged/defective or that are incorrect merchandise upon receipt. In addition, Final Sale items cannot be exchanged or returned. If 30 days have expired, unfortunately we cannot offer you a refund or exchange.
Q: If I purchase a sale item online, is it considered a “Final Sale”?
A: Not necessarily - The only Final Sale items will be listed as “Final Sale”. Final Sale items cannot be exchanged or returned.
Q: Where can I exchange an item?
A: We only replace items if they are damaged/defective or incorrect merchandise upon receipt. If you need to exchange it for the same item, contact us and send your item to: 2711 W. Market Street, Suite 5202, Fairlawn, Ohio US 44333
Q: When returning by mail, how long will my refund take?
A: Upon receipt, allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at to let us know.
Q: Can I get a price adjustment if the price of an item goes on sale or on promotion?
A: Unfortunately, we do not offer price adjustments for purchases. Our promotions and codes cannot be applied towards previous purchases.
If you have any questions, please don't hesitate to contact us.
Q: Why do I need to register to shop?
A: We advise that registering with us is beneficial, not only will you be able to take advantage of our special offers and discounts but you can also keep track of your order from confirmation to delivery.
Q: What payment methods do you accept?
A: Visa, MasterCard, American Express, Discover, Jcb, Diners Club, Apple Pay and PayPal.
Q: Why has my card been declined?
A: If your card is declined, your bank will be able to advise you as to why. Please ensure the card you are using is supported by our payment systems. If you are still experiencing difficulties placing your order then please contact us and we will attempt to assist you in completing your order.
Q: Can I cancel my order once it has been submitted?
A: We aim to keep the delivery time optimal. So once you place your order online, it is processed immediately and the production process is initiated instantly, so canceling the order is generally not possible after the transaction is completed.
Q: I have received an incorrect item in my order, what do I do?
A: We aim to get your order right every time, however mistakes can happen. If you receive the wrong item contact us immediately and send it back to us within the 30 days of the merchandise’s shipment from our facility. If incorrect item(s) returned to us is not in its original condition, is damaged or missing parts for reasons not due to our error and/or any item that is returned more than 30 days after the original shipment, a refund or exchange may not be granted.
When the incorrect item is received and approved a refund will be granted (if requested) or the correct item will be produced and mailed within 10-14 business days (if in stock).
Q: How long is the delivery time?
A: The estimated delivery time for a Custom-Embroidered M.O.A. garment is 10-14 business days. Providing quality apparel that represents your organization at affordable pricing is one of our main goals.
Q: Can I get my name, organization’s name or initials embroidered on the garment?
A: Currently, we are not offering this option. However, we will update our members if these options become available.
Q: Do you offer gift cards?
A: Currently, we do not offer gift cards. However, we are working towards offering them soon.
Q: How accurate is the color display on the internet?
A: Because it is important that all M.O.A. customers be pleased with their purchases, be advised that color varies from one computer monitor to another.